Beauty and Grace (B&G) carry appropriate insurance for the services it provides, and it follows insurer and manufacturer requirements, including signed consultation/consent records, patch testing where required, and providing treatments only where B&G therapist is trained, qualified, and insured to do so.
Booking, Deposits & Confirmation Policy
Appointments are confirmed only once you receive written confirmation (text/email/booking system).
New clients (or high-value bookings like groups/bridal) may require a deposit to secure time.
Deposits are applied to the final balance and are non-refundable if cancellation terms are not met (see Section 3).
Cancellation / Reschedule / No‑Show Policy
48 hours+ notice: free reschedule (1 time).
24–48 hours: deposit retained or a 30% fee.
Under 24 hours / no-show: full service fee or deposit retained + remainder due.
If you arrive and the appointment cannot proceed due to unsafe/unsuitable conditions (see Section 7), it is treated as a late cancel/no-show.
Late Arrival & Time-Keeping Policy
Mobile appointments run to schedule; if the client is late, treatment time may be reduced to avoid impacting other clients.
If the client is more than 15 minutes late, the appointment may be cancelled and charged under the late cancellation rule.
Client Consultation and Informed Consent Policy
Every client must complete a consultation form and sign informed consent before treatment.
Clients must disclose medical conditions, allergies, pregnancy, medications (including prescription skin products), and recent procedures.
If information is withheld and it contributes to an adverse outcome, liability may be limited.
Scope of Practice
B&G therapist only provide treatments that B&G therapist is trained, qualified, and insured to perform.
If a client requests a service not covered by B&G insurance or training, the B&G therapist will decline and may refer them elsewhere.
Patch Testing & Allergy Policy
Patch tests are required in line with manufacturer guidelines for treatments where allergic reaction risk exists (e.g., lash/brow tint, lash lift, certain adhesives, waxing products, peels).
Patch tests must be completed within the recommended timeframe; refusal means the treatment cannot proceed.
Minors (under 18) policy
B&G does not perform beauty services on clients below 18 years of age.
Client Environment & “Right to Refuse” Policy
Client must provide:
Clean, well-lit space with enough room to work safely.
Suitable chair/bed positioning, access to handwashing or sanitizing setup.
Pets secured away during treatment.
No smoking/vaping in the treatment space during the service.
Client must ensure safe access/parking and advise about stairs, lifts, security gates, etc.
Therapist right to refuse:
If conditions are unsafe/unsanitary or the client is aggressive/intoxicated, you may refuse or stop treatment.
Charges apply as per cancellation policy.
Hygiene, Infection Control & Product Safety Policy
Tools, surfaces, and hands are sanitized before/after each treatment.
Single-use/disposable items are used where appropriate.
Products are used according to intended purpose and manufacturer directions.
If a client requests a non-recommended use (e.g., unsafe peel timing), B&G therapist will decline.
Adverse Reaction / Incident Policy
If any unexpected reaction occurs, treatment is stopped immediately.
B&G therapist will document what happened (photos only with consent) and advise medical attention where appropriate.
B&G therapist record products used (brand, batch if available), timing, symptoms, and aftercare given.
B&G therapist will notify insurer promptly if there is a complaint, incident, or anything that may lead to a claim.
Results, Aftercare & Client Responsibility Policy
Results vary by individual and are influenced by skin condition, lifestyle, aftercare, and medical factors.
Aftercare instructions are provided and must be followed; failure to follow aftercare may affect outcomes and may limit liability.
B&G therapist does not guarantee “perfect results,” but guarantees professional care within the agreed service scope.
Complaints, Corrections & Refunds Policy
If a client is unhappy, they must notify B&G within 48 hours with photos where relevant.
B&G will assess and offer a reasonable remedy: correction session, partial credit, or refund only where appropriate.
